How to make a claim
WhatsApp users can scan the QR code to start the process
Health Insurance Claims Click here
[email protected]NRI
NRI Claim information refer to the FAQ’s.
To raise a new health claim request and/or to submit the pending health claim documents via WhatsApp (applicable only for individual health products)
1. Please chat with our WhatsApp no 8291890569 or
2. You can use "Scan QR code" to chat with our WhatsApp bot Etty.
3. You can use the bitly link https://bit.ly/39L8qq6 to chat with our WhatsApp bot Etty.
Website Links for Network Service Providers:
- Health Assure Claim -
a. Paramount TPA: https://www.paramounttpa.com/hdfclife/
- For Claim information refer to the FAQs
Email Address:
- Health Assure Claim -
a. Paramount TPA:
[email protected]
- Surgicare Claim -
[email protected] - Easy Health Claim & Cancer Care Claim -
[email protected] - Cardiac Care Claim -
[email protected]
Claim Track Record for FY 2020 - 21
call us
email- Full disclosures with respect to information requested in the proposal form.
- Timely payment of premia on the due date.
- Submission of NEFT details along with cheque copy to enable direct credit into your account.
- Submission of the complete claims documentation & information requested at our nearest branch.
To track status of individual death and health claims, click here
Our Claim Process
To enable you arrange the documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:
For Natural Death:
Death certificate issued by Govt. / Relevant Authority
Death claim form (includes NEFT)
Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
Claimant’s Residence Proof
Claimant’s Photo ID proof
Medical records at the time of death & past illnesses
Personalized Cancelled Cheque or Bank Passbook
Maturity, Money Back & Pension - Annuity Claim Documentation list
Medical Cause of Death Certificate, if death is at a hospital
Un-natural Death (Accidental death / Murder / Suicide):
Death certificate issued by Govt. / Relevant Authority
Death claim form (includes NEFT)
Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
Claimant’s Residence Proof
Claimant’s Photo ID proof
FIR, Police Inquest Report & Panchanama
Post Mortem Report
Personalized Cancelled Cheque or Bank Passbook
Maturity, Money Back & Pension - Annuity Claim Documentation list
Disaster / Natural Calamities:
Death certificate issued by Govt. / Relevant Authority
Death claim form (includes NEFT)
Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
Claimant’s Residence Proof
Claimant’s Photo ID proof
Personalized Cancelled Cheque or Bank Passbook
Maturity, Money Back & Pension - Annuity Claim Documentation list
Critical Illness Claim:
Critical Illness claim form
Medical records (current & past) viz. hospital records, reports of diagnostic tests done
Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
Claimant’s Residence Proof
Claimant’s Photo ID proof
Personalized Cancelled Cheque or Bank Passbook
Maturity, Money Back & Pension - Annuity Claim Documentation list
Additional documentation / forms may be requested on case-to-case basis
- Floods in the state of Maharashtra 2021 claim information
- Cyclone Yaas in the state of Odisha 2021
- Cyclone Tauktae in the states of Gujarat, Maharashtra and Goa 2021
- Floods in the states of Assam and Gujarat
- Floods in the states of Kerala
- Cyclone (Fani) in the state of Odisha and the neighboring states
- Floods in the states of Assam and Bihar
- Floods in the state of Maharashtra
- Floods in the states of Kerala, Karnataka and Gujarat
- Floods in the state of Bihar
- Delhi Riots 2020 Claim Information
- Super Cyclone in the states of West Bengal and Odisha 2020
- Cyclone Nisarga in the states of Maharashtra and Gujarat 2020
- Gujarat chemical factory blast 2020 claim information
- Heavy rainfall and floods in Andhra Pradesh, Telangana, Maharashtra and Karnataka 2020
Cyclone Nivar in the states of Tamil Nadu, Andhra Pradesh and Puducherry 2020
Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; long with the death certificate of the member.
Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites. The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.
Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.
Health Assure Reimbursement /Surgical Claim Process:
Health Assure Cashless /Surgical Claim Process
Cancer Care Claim Process
Easy Health Claim Process
- Full disclosures with respect to information requested in the proposal form.
- Timely payment of premia on the due date.
- Submission of NEFT details along with cheque copy to enable direct credit into your account.
- Submission of the complete claims documentation & information requested at our nearest branch
Claims due to Maturity:
When a Rural insurance policy is maturing, HDFC Life will send an advance intimation (45 days in advance of the date of maturity) to the policyholder along with a blank discharge form. The policyholder has to submit filled and signed discharge form / voucher at nearest HDFC Life branch along with original policy bond and copies of latest KYC and Bank Details to make the payment. (Request you to carry the originals of all proofs for verification)
Original policy document
Advance Maturity Benefit Payout Discharge Voucher sent with intimation letter
Copy of the proposal form
Cancelled cheque leaf
Identity and address proofs, the details of which should match with our records
Identity proofs include Voter ID, Election ID, PAN Card, Driving License, etc.
Address proofs include Voter ID, Election ID, Driving License, Passport, etc.
In case the policy is assigned to Society we would require consent letter and endorsement copy along with policy document
Claims due to Death:
In case of unfortunate demise of the life assured we require copy of their death certificate and the above mentioned documents to be submitted by the beneficiary / any family member, in case of demise of beneficiary.
Note: Nominee declaration is required for rural death claim in case the policy was sourced in financial years 2011-12 and 2012-13
For any query, kindly drop a mail on [email protected]
Claim Forms
Choose a plan
DOWNLOADS
Critical Illness Claim Form 
Death Claim Form
Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (English)
Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (Hindi)
Employer Certificate
Doctor's Certificate
Accidental Total Permanent Disability
Death Claim Under Special Cases (Natural Disasters, Calamities, Bomb Blasts)
FAQs
The documents required to process the claim are based on the cause of death are:
| Sr. | Document Name | Natural | Un-Natural | Natural Disasters |
|---|---|---|---|---|
| i. | Claims Form * with bank account proof | ✔ | ✔ | ✔ |
| ii. | Death certificate issued by the Government | ✔ | ✔ | ✔ |
| iii. | Claimant’s Photo ID proof and address proof | ✔ | ✔ | ✔ |
| iv. | Original Policy Document | ✔ | ✔ | ✖ |
| v. | Police records attested by police authorities | ✖ | ✔ | ✖ |
| vi. | Post Mortem attested by hospital authorities | ✖ | ✔ | ✖ |
| vii. | Medical records for diagnosis and treatments | ✔ | ✖ | ✖ |
| viii. | Doctor’s / Hospital’s certificate (Form)* | ✔ | ✖ | ✖ |
| ix. | Employer’s certificate (Form)* if employed | ✔ | ✔ | ✖ |
✔ : Required Documents
✖ : Documents Not Required
Note
- Unnatural cause would mean Accidental / Murder / Suicide.
- Any document submitted in photocopy needs to be Originally Seen and Verified by HDFC Life employee.
- * All the required forms are available on our website in “Download Form” tab under the following link - http://www.hdfclife.com/customer-service/claims
- Documents (i – iv) are only required where claims are submitted under following products - Pension Plans, Single Premium Whole of Life, Savings Assurance Plan, Immediate Annuity Plan.
- Original Policy document will not be required for Group Claims.
- HDFC Life may call for documents apart from the above (case specific).
- Physical version of the electronic insurance policies need not be submitted by customers when electronic insurance policies are issued through the platform of registered Insurance Repositories.
- Critical Illness claim form with bank account proof
- Medical records viz. reports of diagnostic tests, hospital and treatment records for illness diagnosed
- Original Policy Document
- Claimant's PAN card and address proof
Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and the customer’s name on the same or copy of the bank passbook.
- An Indemnity Bond should be submitted in lieu of Policy document which is lost. The indemnity needs to be executed on the stamp paper and duly notarized. The value of the stamp paper would be as applicable in the state.
- The template for indemnity bond is available on our website in “FORMS & DOWNLOAD - Policy Servicing Request Forms” tab under the following link - https://www.hdfclife.com/customer-service/policy-servicing
The claim amount is payable to the Policyholder / nominee / beneficiary / appointee / assignee under the Policy. Every Policy document clearly states the names against these roles.
| Rule for payments | Payee |
|---|---|
| In UL-Young Star / Children’s Plan | Beneficiary |
| Proposed Policyholder is different from the Life Assured | Proposed Policyholder |
| Policy is Assigned | Assignee |
| None of the above | Nominee (for death claims) / Life Assured (for living benefit claims) |
| Nominee is a minor | Appointee |
Note:
- In case the life assured has changed the nomination / appointee. The death claim amount is payable to the latest nominee / appointee registered with the Company
- In case the Policy is re-assigned, then the death claim amount is payable to the latest nominee / appointee registered with the Company
- In case there are no nominations under the Policy the death benefits would be paid to the heirs of the deceased Life Assured. HDFC Life would seek Succession Certificate; if the successor is minor, then Guardianship Certificate
A claim can be submitted by:
- Visiting our nearest Branch
A claim must be reported as soon as possible to enable the company to process the claim.
- As per the IRDAI circular no. IRDA/F&A/CIR/GLD/056/02/2014 dated February 13, 2014, all payouts made to customers need to be in the electronic form. Hence, NEFT details of the customers are mandatory to process the claim payouts.
- NEFT payments would be made only in Indian Saving Bank Accounts or NRO Accounts.
- Cheque would be issued if payment has to be deposited in NRE Account.
| Type of claim | Claim settlement turnaround time |
|---|---|
| Claim which does not requires an investigation | 30 days from receipt of all relevant papers and clarifications required |
| Claim which requires an investigation | 120 days from the date of lodging the claim |
The customer can contact us on the below mentioned address in case of any complaint/ grievance:
Grievance Redressal Officer
HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited),
12th Floor, Lodha Excelus,
Apollo Mills Compound, N .M. Joshi Road,
Mahalaxmi, Maharashtra, Mumbai - 400 011
Helpline number: 18602679999 (Local charges apply)
E-mail: [email protected]
If you are still not satisfied with the response provided by the Claims Review Committee, you could also approach the Insurance Ombudsman in your region. For address visit our website www.hdfclife.com.
- HDFC Life will send an acknowledgement letter within 15 days of receiving the documents.
- In case there are any further requirements the same will be intimated via this letter, e-mail on your registered address and SMS on your registered mobile number.
- A letter will be sent to the claimant informing them of the NEFT failure.
- The payment will be processed on receipt of the fresh NEFT mandate along with the account proof.
HDFC Life will send a detailed rejection letter within 10 days of decision including the reason for the rejection of the claim.
The claims processing, communications and documentation will remain as mentioned in the links. We have provided enablers as mentioned below if the claimant is residing outside India.
- If the claimant resides in Dubai, then claim documents can be submitted at our Dubai Representative Office.
- Alternatively the claimant can email us the documents at [email protected] (with subject line NRI Claim). The physical documents should be sent to the following address:
Claims Department
HDFC Standard Life Insurance Company Limited
5th Floor, ILFS Building, Plot No. C-22, G-Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051
The claim would be paid in Indian Currency (INR) only.
- If the claimant provides a NRE account number then cheque would be issued and dispatched to the address.
- A repatriation letter would be issued only if the premium towards the Policy has been paid from a NRE Account. Please submit the proof of premium payment via NRE account to enable us to issue a repatriation letter.
- If policy start date is before 18th Sep 2016 Or policy renewal date is before 13th Nov 2016, please contact
E- Meditek (TPA) Services Limited
Claims Department
577, Udyog Vihar,Phase – V
Gurgaon – 122016, Haryana
Toll free help line: 1800 102 4252(24 X 7 hours)
Email: [email protected]
Customer portal: www.hdfclifehealth.com
If policy start date is post 18th Sep 2016 Or policy renewal date is post 13th Nov 2016,please contact
Paramount Health Services (TPA) Pvt Ltd
Claims Department
Plot No . A-442, Road No – 28,
Wagle Industrial Estate,
Thane (West) - 400 604, Maharashtra
Toll free help line: 1800227922(24 X 7 hours)
Email: [email protected]
Customer Portal: https://www.paramounttpa.com/hdfclife/
- The claims must be submitted along with following documents in original or attested photocopies :
Claim form duly filled & signed by you / Life insured.
Hospitalization discharge card / Summary.
Hospital Invoice(s)(Summary and itemized invoices) and corresponding payment receipts
Surgical summary(in case the life assured has undergone a surgery)
All supporting diagnostic reports and prescriptions
All pharmacy receipts and corresponding prescriptions
Ambulance invoice if applicable
Self attest copies of the following documents:
Health card or policy document
ID proof (PAN Card, Aadhar card, Passport, Driving License, Voter’s Identity card, Bank Passbook/Statement)
In case of cashless claims, Id proof should contain the photograph of the Id card holder
It would be preferable to provide NEFT details & supporting documents (Cancelled Cheque/Bank Passbook/Statement) at the time of claim registration
Please note that mentioned below is an indicative list of required documents and we reserve the right to call for additional documents or raise further requirements.
- You can submit the claims documents for processing through the following modes:
Send it directly to the TPA for processing. The guidelines of which TPA the documents are mentioned above
Hand over the documents to the Sales person
Walk into the nearest Branch and submit the documents
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 15 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.
- Go to the TPA website to check for the Network Service Provider’s List
For E- Meditek (TPA) Services Limited, click on the link below
www.hdfclifehealth.com or http://www.emeditek.co.in/NetworkServices.aspx
For Paramount Health Services (TPA) Pvt Ltd, click on the link below
https://www.paramounttpa.com/hdfclife/ or
You can contact the TPA to know about the network status of the hospital
- For E- Meditek (TPA) Services Limited, click on the link below
For Paramount Health Services (TPA) Pvt Ltd, click on the link below
- You can download the claim form by clicking on Download forms tab inhttps://www.hdfclife.com/customer-service/claims
- The claim status can be obtained directly from the TPAs. The guidance pertaining to which TPA is to be contacted is mentioned above
For any Health Assure claim related info, Policy Holder/Insured can contact :
E- Meditek TPA: 18001024252 or can also write an email to[email protected] or can visit www.hdfclifehealth.com
Paramount TPA: 1800227922 or can also write an email to[email protected] or can visit https://www.paramounttpa.com/hdfclife/
- Please write to[email protected] or call at 022 66682846
The claims must be submitted along with following documents in original or attested photocopies :
Duly filled and signed claim form in original(including NEFT details)
Original/attested copy of Policy document
Claimant’s identity and residence proof
Advance discharge voucher
A copy of medical records for diagnosis & treatment attested by treating doctor
A copy of past medical records attested by self
Attending physician statement
Usual family doctor certificate
Employer certificate (if applicable)
Please note that mentioned below is an indicative list of required documents and we reserve the right to call for additional documents or raise further requirements.
- You can submit the claims documents for processing through the following modes:
Send it directly to the Health Claims team for processing at below mentioned address
Health Claims Team
11th Floor, Lodha Excelus, Apollo Mills Compound
N.M Joshi Marg, Mahalakshmi, Mumbai, 400011, Maharashtra
Email:[email protected]
Tel: 66682846
Hand over the documents to the Sales person
Walk into the nearest Branch and submit the documents
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 60 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.
- You can download the claim form by clicking on Download forms tab in https://www.hdfclife.com/customer-service/claims
- Please contact the sales person or
- Please contact the nearest HDFC Life branch or
Please write to[email protected] or call at 022 66682846
You can submit the claims documents for processing through the following modes:
Send it directly to the Health Claims team for processing at below mentioned address
Health Claims Team
11th Floor, Lodha Excelus, Apollo Mills Compound
N.M Joshi Marg, Mahalakshmi, Mumbai, 400011, Maharashtra
Email:[email protected]
Tel: 66682846
Hand over the documents to the Sales person
Walk into the nearest Branch and submit the documents
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 60 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.
You can download the claim form by clicking on Download forms tab in https://www.hdfclife.com/customer-service/claims
Please contact the sales person or
Please contact the nearest HDFC Life branch or
Please write to[email protected] or call at 022 66682846
Claim Track Record for FY 2020 - 21
- Full disclosures with respect to information requested in the proposal form.
- Timely payment of premia on the due date.
- Submission of NEFT details along with cheque copy to enable direct credit into your account.
- Submission of the complete claims documentation & information requested at our nearest branch.
To track status of individual death and health claims, click here
CUSTOMER SPEAK
Thanks to HDFC to give prompt response in all requirements. I feel in same manner HDFC team will support continuously in future also.
I am the customer of HDFC Since last 5 years and the journey is good for me till date. The overall experience is nice and very good for me.
Mr. Nishith Chanda - Assam,
Apr 28, 2016
Apr 28, 2016
HDFC life employees are very courteous and friendly.They support and guide customers correctly and provide appropriate solutions.
Mr. Arpit Mathur - Uttar Pradesh,
Apr 12, 2016
Apr 12, 2016
HDFC Life is one of the leading life insurance companies in India
that offers a range of individual and group insurance solutions that meet various needs such as Protection, Pension, Savings & Investment, Health, Child and Women’s plans.
CUSTOMER SPEAK
Thanks to HDFC to give prompt response in all requirements. I feel in same manner HDFC team will support continuously in future also.
Mr. Rakesh Dubey - Madhya Pradesh,
Apr 30, 2016
Apr 30, 2016
I am the customer of HDFC Since last 5 years and the journey is good for me till date. The overall experience is nice and very good for me.
Mr. Nishith Chanda - Assam,
Apr 28, 2016
Apr 28, 2016
HDFC life employees are very courteous and friendly.They support and guide customers correctly and provide appropriate solutions.
Mr. Arpit Mathur - Uttar Pradesh,
Apr 12, 2016
Apr 12, 2016
HOW CAN WE HELP YOU
Stay updated with HDFC Life
Get HDFC Life updates in your mailbox
.png)
.png)
Our vision is to provide innovative and customer-centric insurance plans that can help our customers secure their family's future as well as help them with other benefits such as tax savings. Keeping this in mind we offer a large range of life insurance plans such as term insurance plan, women's plan, health insurance plans, pension plans for retirement planning, child education plans, ULIPs, Savings plans. Most of these life insurance policies are available online, so buy one today and Sar Utha Ke Jiyo!.
As per regulatory changes, it is mandatory to submit PAN/Form 60 (if PAN is not available) for your policy with immediate effect. Please update via My Account/[email protected]/18602679999/HDFC Life branch. Ignore if already submitted.
HDFC Life Insurance Company Limited. CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101.
Registered Office:
HDFC Life Insurance Company Limited,
Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011. Tel No: (022)67516666.
The name/letters "HDFC" in the name/logo of the company belongs to Housing Development Finance Corporation Limited and is used by HDFC Life under a licence/agreement
For more details on risk factors, associated terms and conditions and exclusions, please read the sales brochure carefully before concluding a sale. ARN: EC/06/2017/9792
THANK YOU FOR CONTACTING
Your request has been submitted successfully. Our Team will get back to you soon
Apr 30, 2016